May 2018 CMS update

Updates to CMS page editor

We recently upgraded to a new version of our page editor in the CMS. We wanted to update you on two changes that impact day-to-day page editing.

Copying and pasting  

The golden rule still applies: Do not copy or paste from Word.

You do not have to click the clipboard icons with the T or W anymore. You can skip this step and paste directly into the Page Body area.

You can paste your copy directly into the editor now.

Clipboard icons

  • Paste as Plain Text – CTRL/CMD+SHIFT+V
    The browser handles removing all formatting natively.
  • Paste from Word/HTML – CTRL/CMD+V
    This will paste with the text formatting (bold text, bullets, links, etc.) still intact.

If you happen to click one of those icons, you may see the following message: “Press CTRL/CMD+V to paste. Make sure your cursor is where you want your new copy and use CTRL/CMD+V to paste it inside the editor.” This is a note to let users know they can paste directly into the editor.

Blue alert message

You’re saving a step by not having to paste inside a box and click OK. This is a note about the change from the developers of the tool: “Ideally we’d like the browser to just paste and that’s it – however, due the security reasons, modern browsers do not expose any means to paste other than using native ways …”[Source.]

Posting an image

When you post an image, 10 pixels of padding is added automatically.

You’ll still need to add the image URL from the file manager, width/height and alignment.

CK editor example

There also is a new field that allows you to add a caption or cutline below your image.

CK editor image example

To utilize the caption, check this box and click OK.

Captioned image check box
Add your copy inside the page editor.

Image example with caption

Image example with caption

If you have any questions about these changes, feel free to reach us at Remember we offer CMS training sessions on a regular basis if you think you need a refresher.


Photo of the Day, top photos for the year 2016

It has been awesome seeing all the submissions from our community for Wayne State’s Photo of the Day. You all have done a tremendous job of capturing the beauty of our campus and the excitement of Midtown/rebirth of Detroit. The WSU Social Media team compiled a list of our personal favorites as well as top viewed images for 2016.

Editors’ picks

Top viewed

Please update all Pipeline references on your websites

Pipeline will officially be switching over to Academica on Friday, July 31.

Now is a good time to do a search on your website for anything Pipeline-related.

To do this in the CMS, log in via and go to Add/Edit pages.

Searching in the CMS page listType Pipeline in the search box above your page listing and click Search. This will find any pages on your site that reference Pipeline. (See screenshot on right.)

You will have to manually update these areas.

If you were referring to instructions in the old Pipeline and have questions about how the process has changed, you can contact C&IT via email at

Wayne State loves bacon

It’s April Fool’s Day, 2014, the one day of the year where you can’t believe everything you see on the Internet.

The Wayne State Web team hasn’t done anything fun for April Fool’s Day in the last few years and we have a new homepage, so we *had* to do something.

One day while we were out walking on campus, taking a quick break from sitting in front of our computers all day, we started talking about an internet phenomenon re: hiding bacon.

That’s when the idea hit: we could hide Kevin Bacon on our website! After all, there are six degrees of Kevin Bacon, right? If he *is* everywhere he should also be at Wayne State.

One of our graphic designers, Dan Greco, found some stock images of the famous actor and worked them into two of the main photos we have on the homepage. We loved the results and had him work up a few more for April Fool’s Day.

The goal was to be subtle but funny. We think it worked.


Some insights into Twitter, social media, and football

The Wayne State football team had an amazing, record-breaking season this year. It was the first time our team it made the playoffs in the program’s 94-year history! These boys were hungry and they proved this by making it all the way to national championship.

It sadly ended when Pittsburg State (Kan.) beat us in the Division II national championship. Regardless of the loss, it put our team on the map.

I help monitor the social media for Wayne State and I was overwhelmed by the amount of support that flooded in over the last few months. Of course there was a lot of support from our student body but I was impressed by all the tweets from alums or ex-employees.

A lot of the time I help students with various issues, field complaints. With the football team’s recent success, however, I saw nothing but positive and encouraging tweets. There were many mentions of #warriorpride and it make me proud to be part of this community.

Tweets during the game

Below is a Wordle of the tweets that were sent during the game. This includes both WSU and Pitt State mentions. As you can see, Warrior pride dominated the twitter mentions.

Insight in to the tweets

Below is a graph of tweets that mentioned Wayne State football. We know that Twitter is a great source for trending events and we’re pleasantly surprised to see so many real time tweets about the games. As you can see below, as we moved through the championship games our mentions skyrocketed. At one point we had three different trending phrases in Detroit.

Some statistics

  • 1,800+ football related tweets on championship game day
  • 900+ people liked or commented on our game day Facebook status
  • 18,000+ person reach for our game day Facebook status updates
  • 15,000+ click-throughs on all football related tweets
  • 325 new Twitter followers during the championship games

The support continued even after the loss. I think our recent success has raised morale around here and everyone is carrying their head a little higher, proud to be a Wayne State Warrior.

A few tweets after the game!/midwestguest/statuses/148395941609734144!/coheednsambria/statuses/148235182950985729


Social media butterfingers

Just call me “butterfingers.”

I move fast, it’s part of my job. I wear a few different hats: Web content admin, project manager, social media person. There is never a part of my day where I am only working on just one thing… and then the phone rings. It’s a constant juggling act.

In fact, I always felt this position was perfect for my personality as I’m a bit hyperactive and usually thinking about 20 things at once anyway.

This multi-tasking thing might have to change. I screwed up. It happens. But this particular screw up was broadcast to the university’s 5,000 or so Twitter followers.

One word: ass. Yeeaaah.

How it happened

This was around 8 in the morning. I had just sat down at my desk and was going through emails and tweets. I launched TweetDeck and then continued typing an email, signed in to another program and typed some notes in another window.

Next thing I know my boss says, “Hey, Jenn, you might want to delete that tweet.”

I look over at TweetDeck and there it was staring at me, moving down the column in what seemed like slow motion: ass. Somehow my cursor unknowingly wound up in TweetDeck and picked up a portion of word but it came out as “ass.” I mean, could it have been another word at least? Geez.

Within seconds people were tweeting us asking if we got hacked or is the Twitter person had been fired. I deleted it immediately and responded with, “Sorry folks! #socialmediafail” and then shook my head the rest of the day. Who knows what people were thinking when they read that.

Lesson learned

I make it a point to not post things from TweetDeck because there is no confirmation before anything goes out. All it takes is one strike of the return key. I use an application that was developed in house and I actually have to click “save” and select a time before it goes out to the world.

This started a conversation among my coworkers about some well-known Twitter screw ups. Someone working for Chrylser mistakenly sent out a tweet from the official account, rather than his own: “I find it ironic that Detroit is known as the #motorcity and yet no one here knows how to f**king drive.”

So, at least I didn’t drop an F bomb.

There was a similar incident with a Red Cross employee who tweeted “Ryan found two more 4 bottle packs of Dogfish Head’s Midas Touch beer… when we drink we do it right #gettngslizzerd.” She also thought she was tweeting from her personal account. The Red Cross responded with humor: “We’ve deleted the rogue tweet but rest assured the Red Cross is sober and we’ve confiscated the keys.”

One thing I do not do is combine my personal and work Twitter accounts in any application. I figured one day I would accidentally tweet something from my work account. I just didn’t want to take this chance.

So go figure, I was trying to be careful. Lesson learned here is simply: slow down.

Ready to test out new techniques

When I first transitioned to this department in March 2010, I  attended two workshops in Ann Arbor at Merit Network. One was about Information Architecture and another was about Site Search Analytics. I learned a lot in these two days and I’m anxious to test out some of the techniques I’ve learned!

Here are some things I wanted to share based on what I learned:

Information Architecture

IA is all about helping people find what they need. Using a combination of statistics and field research will help you come up with different categories of content. But before you figure out how you are going to present this content, you need to figure out what you are presenting. Ask questions about an organizations goal, why they want a Website and what they want people to find there. Talk to the people who answer questions (e.g., switchboard secretary or helpdesk operator) about the organization.

Card Sorting

Use index cards to represent the content pieces. Lay them out to see what kind of pattern forms and what content relates to other content. Categorize things and see if there is commonality between items. This will help you form a good outline to start with.

Many organizations don’t choose to make connections between related content. So they set up with a site and as time goes by they don’t know where to add things and things end up in maybe not the best place.

When you feel you have a decent navigation together, try this navigation stress test.  It makes you look at your content differently and helps you spot anything you could have missed during your initial analysis.

Site Search Analytics

This was my favorite portion of the workshop — insight into human behavior. First we analyzed logs and tried to determine a user’s session and what they were looking for on a specific site. Did things change from line to line in the context of a session? Was the person at the library or were they at home?

What people are searching for on a site is what they want. So you can get an idea of what people are looking for in your site, regardless of whether it’s obvious in the navigation or not. You may need to roll your logs into spreadsheets in order to get value from it.

If you keep looking at your data you will come up with question after question. And this is good since it’s questions about your own data. Specific search terms will occur at certain times of the year sometimes. You will be able to spot this pattern and be prepared in the future.

Here are a few techniques to try:

  • Review top ten and top 20 search term results every week and chart it out over a period of weeks.
  • Review percentage of search exits — number of people who left the site after a search. Is it a specific term? Search this term and see what might be holding people up. Were they looking for something else perhaps?
  • Review low search terms. It may not indicate a problem but instead shows that people are finding what they are looking for.
  • Analyze queries that returned zero search results. Why are people looking on your site for this content and what can you do to improve their results? Failure gets a lot of attention.