I’m a huge fan of “doing less better” and it’s a practice we embody here in the Web department. Social media is one of those activities that is far too easy to become over stretched. It’s a battle that we have been tackling for a while. With the responsibility split between three people we only have so much time, we pick our networks and strategies carefully. Not to mention we create as many tools as possible to manage tons of information and allow us to still be human online.
“We should be on ______ network”
We hear the question all the time, why aren’t we here or there and why not, it won’t cost us anything to start interacting. Unfortunately the cost of interacting is far more than most anyone realizes. Staff time, especially coordination, even if you spend as little as 30 minutes per day per network can add up to a five figure impact each year before you know it.
Instagram is an example of one of those networks we decided to leave off our list. It was a combination of audience (iPhone only) and the ability to automate. They did release their API some time last year which was one requirement but we still weren’t seeing the interactions we thought we should compared to our other networks.
And then came Android
That all changed two weeks ago when they released their Android client and added 10 million users in 10 days. They also topped the Apple App Store for the first time ever. Oh yea, and not to mention their $1 billion acquisition by Facebook. This started to get our attention and since the people who oversee our social media presence (myself and Jenn) are Android users we started to explore the content on a more frequent basis.
Although we don’t interact with every network out there, we always try to grab our username as quickly as possible. In this case I never registered our name, typically “waynestate”, when Instagram first came out and I have no idea why it slipped my mind. It was kind of a blessing the name was still available when I registered it last week Friday. For us it is important to ensure any network we are on doesn’t look dormant, because that reflects negatively on the university. Since the main way to find friends is to search existing networks we knew people would be finding us without us pushing them to.
The 48 hour case study
To my surprise just 8 hours after signing up we already had 15 followers and we didn’t even have a photo, bio, link or a single photo posted yet. As soon as I saw this I decided I needed to get on that. So late Friday I added all the basic information in to the account and started to look for photos to post.
That night I posted four photos which resulted in 18 likes and 20 more followers, which also got my attention. Throughout the weekend I posted a few more photos, and liked photos that I could find of campus.
The result was:
- 9 photos posted
- 86 followers in 48 hours (more now)
- 62 likes on our photos
- 0 comments on our photos
- 79 photos liked by us
What we learned
Perceived popularity doesn’t always mean a product/service is worth spending your time on. I can guarantee if we jumped on the Instagram bandwagon when it first came out we would not have been able to justify sustaining it for the “limited” audience. Especially since neither of the people who would be maintaining it had a device that supported the app.
Capitalizing on the “buzz” can make an impact. Since the standard method of finding friends is by an existing social relationship and all new users are walked through that process as part of their on-boarding it is mutually beneficial to us and Instagram.
The Instagram community re-enforced our existing notion that content is king. The photos we posted with a deeper meaning got more of a reaction. People often describe Instagram as a “photo version of Twitter” but it is much more. Not every photo is worth a thousand words, but the closer you can get to that thousand the more of a reaction you will get.
I had a few questions about promotion of our account, we have not done any beyond Instagram itself. No photos have gone out to Twitter, Facebook or Flickr yet.