The university homepage (not just Wayne State’s) has been in a tug of war since the advent of the web. At some point administration lost sight of their users needs. This is where we come in, web workers know to focus on the visitors’ needs. Take a look at the right side, things people are looking for, I bet there is at least one item you never thought about. (For me, it was the campus police phone number.)
I’m thinking of recording focus groups and usability tests for at least the university community. They might even make their way on to this blog.