Quick Guide to the New Email System, and Some Mysteries Solved

If you are completely bewildered by the new email system, there’s a quick start guide located here.

In the next few days I’ll be adding information on how to conduct searches within  your email and calendars, and about keyboard shortcuts for those who prefer them to mousing and clicking. Here’s a preview: while in an email message, typing ‘F’ (i.e. Shift+f) will open a Forwarding window, while ‘r’ will Reply. Shift-R will Reply to all.

I’ve received several questions about what appear to be missing email messages. There are two reasons why messages might not appear in your inbox:

You have ‘Conversations’ enabled. If that is the case, and there have been several messages in a Conversation, only the latest one may be visible. ‘Conversations’ are like threaded discussions on blogs or listservs. All email with the same subject line is grouped together, and as each one comes in, you see the latest one on top. Some folks like this, and others find it extremely annoying. You can turn it off by pulling down the Sort drop-down menu (discussed earlier), and scrolling to the bottom of the list, where you can select ‘Off’ for Conversations.

The other one is more mysterious. The latest Outlook (which is what Wayne Connect actually is) has an automatic sorting algorithm called ‘Clutter’. If you have it turned on, it will decide what of your email is routine, non-personal, as opposed to important messages you might really want to read. Again, some folks might find this helpful, while others might find it outrageous. For those who use Gmail it should be familiar–Gmail does a 3-way sort of a similar kind. In any case, it can be turned off. Choose Gear Icon > Options > Mail > Clutter and you can opt out. It is possible, incidentally, that this feature will be turned off centrally in the next couple of days, and you won’t need to worry about it.

Finally, a quirk about Word for those who use Track Changes to markup papers. If you attach a Word file in an email, you cannot see the markup (the ‘tracked changes’) if you use the online version of Word that appears within your email. You must download the Word file and open it with desktop Word in order to do cooperative editing.

There are still six upcoming training sessions for Academica and the new Wayne Connect – find out all the information here. Don’t forget that you can always call the C&IT Help Desk with any questions you might have. Keep an eye out on this blog for more tips and tricks in the coming days.

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