How much do you use your office phone? Does anyone ever call you there? Do you call anyone from there? Do you have a cellphone? Do you need a distinctive Wayne State phone number?
These are questions Wayne State and other universities are starting to wrestle with as the landscape of telephone technology changes out from under us.
Like most large organizations, Wayne has a telephone system that operates over copper wire, sending analog signals that are routed via switching stations. Chances are the system in your home no longer works that way. You may have migrated your telephone service to VOIP (‘voice over IP’) where the telephone signal travels over the Internet, just like e-mail and web pages. If you have Comcast or AT&T phone service your home phone probably works this way now, and you probably didn’t notice much difference in voice quality (it probably is a little better with a digital connection).
C&IT, which is responsible for the phone system, has been throwing around the idea of switching to a VOIP system, at least in limited contexts. The advantage to VOIP phones is that they essentially work through a computer, so they can be configured to do much more interesting things than just ring. For example, VOIP systems come with an integrated voicemail facility. But the voicemail doesn’t just sit on a server somewhere. It can be configured to be turned into an e-mail message and sent to you as an attachment (usually a .wav file, for the technically inclined). Then you could check your e-mail, double-click on the attachment, and hear the message.
Another thing you could do would be to tell your phone account to forward any calls to your cellphone, or your home phone, or your Google phone number (if you have one–that’s another subject).
So, suppose we install such a system at Wayne. If you have a computer in your office you could get any messages as fast as e-mail can deliver them. Or you can have your calls routed to your cellphone and be able to pick up anywhere you happen to be. You could even configure the system in more fine-grained ways. You could have your ‘office’ number routed to your cellphone from 9-5, Monday to Friday, and routed to voicemail the rest of the time. Given all of this, do you still need a physical phone in your office? Currently you (or your chair, or your dean) pays a lot per month for a phone in your office, a phone which is silent almost all the time if it’s anything like the phone in my English office. So who needs it? What if you (or whoever’s responsible) were to pay a lot less for a ‘virtual phone’ like the one I described in the previous paragraph?