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Nov 21 / Donna Carroll

Belle Isle Aquarium – Part-time Paid Visitor Services Internship

POSITION/TITLE: Visitor Services Internship

SUPERVISOR: Director of Belle Isle Aquarium

POSITION TYPE: Part-time

START DATE: November 16th, 2018 – May 1st, 2019

JOB DURATION: 6 months

JOB SUMMARY

The Visitor Services Intern will be expected to deliver exceptional service and hospitality to our guests visiting the Belle Isle Aquarium.  This individual will be responsible for greeting and orienting guests, providing information on programs, events, the collection, Belle Isle and surrounding areas, and completing necessary hospitality maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Staff the Greeter Desk and provide customer service experience to all aquarium guests and potential facility rental clients, vendors and service people
  • Provide general information about the aquarium and its exhibits, the history of the building, Belle Isle, volunteering, upcoming events and activities on Belle Isle.
  • Offer concierge-like service for guests interested in other Downtown Detroit and local area attractions and venues.
  • Keep and record attendance
  • Attend all necessary trainings
  • Develop a working knowledge of the collection
  • Provide interpretive experiences for, and engage with, visitors in the galleries or as needed
  • Work with aquarium, education and volunteer services staff for training and other possible assignments
  • Maintain favorable appearance and functionality of public facilities

QUALIFICATIONS

  • Enjoy working with the public, meeting new people and working with volunteers
  • Have basic knowledge of customer service best practices
  • Strong communication skills
  • Willingness to learn quickly on the job
  • Willingness to complete designated responsibilities

SCHEDULE

Fridays, Saturdays and Sundays (9:30-4:30)

COMPENSATION

$10/hour, paid bi-weekly

HOW TO APPLY

Please send cover letter, resume, and contact information for three references to:

careers@belleisleconervancy.org

or

c/o Celina Domagalski

Belle Isle Aquarium

3 Inselruhe Ave

Detroit, MI 48207

If you have any questions please contact Celina Domagalski: domagalskic@belleisleconservancy.org