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Feb 6 / Carissa Bell

Call Center Representative

Job Summary: 

The call center representative is responsible for answering incoming phone calls to Little Caesars Arena and providing timely and accurate answers.  Duties also include but not limited to selling publicly ticketed event tickets on Archtics, working phones during events at Little Caesars Arena in addition to normal business hours, sorting and mailing suite tickets, parking and additional tickets, assisting with event execution, creating meeting agendas and notes, assist with CRM input when needed. 
Key Responsibilities:  
Answering the incoming phone line at Little Caesars Arena • Selling tickets on the ticketing database (Archtics) • Working phones during events at Little Caesars Arena • Assist in executing suite holder events • Compose invoices/receipts for purchases as needed • Other clerical duties for the department as requested            Supplemental Job Functions: • All other responsibilities as assigned by supervisor • Represents organization at Premium Sales related activities • Participates in other Premium Sales department projects as needed 
Minimum Knowledge, Skills and Abilities:
High school diploma • Some college education/courses • Excellent oral & written communication skills  • Outstanding phone and business etiquette  • Proficient with Microsoft Office  • Ability to handle many activities simultaneously