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Nov 27 / Carissa Bell

DIA: Guest Sales Associate

 

GENERAL SUMMARY

The Guest Sales Associate will staff the museum admissions desks and box office with two primary responsibilities:

  • Process general, exhibition and event admission tickets;
  • Process membership sales (review, advise and process new, upgrade and renewal memberships) and other contributed support.

This part-time position requires an excellent understanding of customer service standards and possession of interpersonal skills necessary to consistently create an exceptional service experience for external and internal customers.

RESPONSIBILITIES

  • Process general admission, special exhibition and other event tickets for members and guests in computerized ticketing system and securely maintain such transactions
  • Exercise judgment and sales skills in evaluating customer needs and desire for new, renewal, upgraded or gift memberships or other museum support, and conclude appropriate sales or service transactions
  • Provide prompt, efficient and accurate service in answering box office and membership HelpLine phone calls
  • Promote any special exhibition or programming and the use of collection and exhibition audio guides
  • Share information on special exhibitions, events and other DIA programming with museum guests
  • Accept reservations for ticketed exhibitions/events via telephone and/or walk-up
  • Assist in meeting admission, membership and other contributed revenue goals
  • Maintain confidential and accurate records of all financial transactions
  • Appropriately maintain the confidentiality of members’ personal and financial transaction information
  • Assist with “Will Call” ticket distribution
  • Represent the museum at membership sales opportunities at corporate and community events
  • Prepare reports and summaries as needed
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent
  • Direct sales experience
  • Knowledge of Raiser’s Edge
  • Customer service experience and excellent customer service skills
  • Ability to work independently, with strong problem-solving skills and capacity to use tact, discretion and sound judgment while providing exceptional customer service
  • Ability to handle multiple tasks, and work in a fast-pasted and cultural diverse public environment
  • Good basic computer knowledge
  • Strong basic math skills
  • Ability to process transactions with accuracy and speed
  • Ability to process, retain and share high volume of information (i.e. prices, programs, events etc.)
  • Willingness to work a flexible schedule, including weekends and some evenings and/or late nights
  • Transportation required

If you are interested in applying for this position, please do so online by clicking the “Apply” link below. Applications will be accepted through 4:00 PM (ET) on December 5, 2018.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY