Social Media Sorter
Social Media Sorter – Now Hiring in Detroit, MI
Do you thrive on social media and know what differentiates a good brand experience from a bad one? Do you believe that social media and customer service go hand-in-hand? Then come work with us as a Social Media Sorter at Morley in Detroit, Michigan.
As the Social Media Sorter, you will be responsible for reviewing customer’s posts to Twitter, Facebook and various blogs. You will decide which of the posts need to be responded to by the care team. We will train you to analyze open customer cases and to prioritize the department workload.
We are looking for people who can work the shifts 10 a.m. – 7 p.m. and 3 p.m. – Midnight.
Social Media Sorter Responsibilities
- Monitor Facebook, Twitter and Automotive Enthusiast streams to identify workflow efficiencies and sales or lead generation posts, and assign items to the care team for engagement
- Provide exceptional customer service to all internal and external customers
- Adhere to and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach
Social Media Sorter Qualifications
- Bachelor’s degree in relevant or related field required
- One or more years of experience in customer service
- One or more years of experience with social platforms (forums, Facebook, twitter, etc.)
- Expertise and knowledge of all facets of the industry relevant to customary projects
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication skills
- Must be a positive self-starter and possess a strong work ethic, an ability to meet deadlines, organizational and interpersonal skills, and strong attention to detail
Social Media Sorter Benefits
- Full-time permanent position with room to advance in a growing company
- Fun work environment – spirit days, luncheons and more
- Medical, dental and vision insurance for you and your family
- Save for your future – 401(k) with percentage matched by Morley
- Paid vacation and holidays
Morley is one of Michigan’s fastest-growing, privately owned companies. Morley has been a staple of the Saginaw area for over 153 years. We offer great benefits, a competitive salary and a fun atmosphere. Get paid training and put yourself on the fast track to career advancement!
To Apply: Apply Now