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Wayne State University

Aim Higher

Dec 21 / Kurt Troutman

My Virtual Academy- Step Up Advocate

Step Up Advocate: Please send resumes to
Reports to: Step Up Coordinator
Location: 18901 15 Mile Road, Clinton Township, MI, 48035
Position Summary: Advocates are responsible for monitoring and communicating progress to students in the Step Up program. Advocates will ensure students are making adequate progress to complete one class per month. Advocates are required to contact their students twice each week.
• Contact assigned students once per week via email, phone, or in person.
• Monitor progress of assigned students in Compass and Odysseyware weekly.
• Review progress of student during each contact with the student.
• Document student progress in class and contact in Cayen.
• Tutor assigned students as necessary.
• Maintain contact with Step Up staff.
• Assist student on initial meeting with computer setup and computer use.
• Perform other duties as assigned.
Education and Requirements
• High school diploma required.
• Successful passing of physical, drug screen and background check is required.
Preferred candidates will have the following qualities
• Bachelor’s degree
• Embrace technology in student learning.
• Knowledge of low income student needs.
• Knowledge of drop out student prevention.
• Excellent communication and interpersonal skills.
• Innovative problem solving skills.
• Experience collaborating with teams.
Student/Hour Ratio: Hours are based on student enrollment in the program. If there are no students, there are no hours available to advocates. Advocates are allocated one hour for every three students assigned to their roster. For example, Advocates who wish to work 10 hours per week would need to be assigned 30 students. Advocates are allowed to have up to a maximum of 50 students by law.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Confidentiality – the individual maintains confidentiality of information contained in all files, emails, and databases.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Pay Rate based on education level.