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Mar 5 / Carissa Bell

Detroit Institute of the Arts: Visitor Services Representative (Part-Time)

Visitor Services Representative

(Part-Time, Temp 05/16/18 – 09/30/18)

 

 

GENERAL SUMMARY

This position consistently demonstrates their understanding of the customer service processes, service standards and interpersonal skills necessary to consistently create an exceptional service.

ESSENTIAL FUNCTIONS

  • Performs tasks associated with supporting the museum experience during a special exhibition (i.e. audio guide distribution, ticket handling)
  • Provides complimentary guest services (i.e. wheelchairs, storage of backpacks, bags, coat check, etc.)
  • Contributes actively to a warm and friendly atmosphere by greeting visitors and provides general information and direction throughout their visit
  • Directs visitors and groups to maintain crowd control and monitors exhibition traffic flow to maintain a positive visitor experience
  • Completes equipment set-up and fulfills signage requests for museum programs
  • Stocks museum maps, brochures and other literature in the museum lobbies and in various galleries and literature kiosks
  • Performs other duties as assigned by the Supervisor, Visitor Services

 

QUALIFICATIONS

  • High school diploma or equivalent
  • Excellent customer service skills based on recent customer service experience
  • Capacity to successfully handle multiple and competing tasks
  • Possess a “can-do” attitude, display calmness in the face of changing priorities while demonstrating the flexibility and willingness to provide a positive experience for each museum visitor
  • Capacity to use tact, discretion and sound judgment while providing exceptional customer service
  • Based on assignment, position may require a great deal of moving and/or maintaining a stationary position for at least four (4) hours, the ability to move 30 pounds, and to reach overhead during the shift.
  • Ability and willingness to work a flexible schedule, including weekends and some evenings and/or late nights

 

If you are interested in applying for this position, please do so online by close of business day, March 16, 2018.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

 

To apply please visit:

https://www.dia.org/about/employment/opportunityvisitor-services-representative-0