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Wayne State University

Aim Higher

Aug 20 / Susan Crowley

DST Health Solutions Looking for Sr. Support Analysts from WSU Computer Science Dept.

DST Health Solutions, LLC, delivers contemporary healthcare technology and service solutions that enable clients to thrive in a complex, rapidly evolving market. Providing business solutions developed from a unique blend of industry experience, technological expertise, and service excellence, we assist our clients in improving efficiencies while also effectively managing the processes, information, and products that directly impact quality outcomes.

Our portfolio of services and solutions, which includes enterprise payer platforms, population health management analytics, care management, and business process outsourcing solutions, is designed to assist clients in successfully managing their most important business functions while facilitating strategic and financial growth. We specifically support commercial, individual, and government-sponsored health plans, health insurance marketplaces, and healthcare providers in achieving the goal of affording the best possible care to their members each and every day. DST Health Solutions, LLC, is a wholly-owned subsidiary of DST Systems, Inc.

Sr. Support Analysts possess a clear understanding of functionality for multiple supported products and/or applications and of the practical business processes customers use when implementing the supported products. They demonstrate a general understanding of architecture and infrastructure for client middle tier and server software as well as any peripheral products. Sr. Support Analysts provide more advanced technical and business support to customers, typically achieving a high first-call resolution rate. They exhibit a high degree of accuracy and proficiency in problem identification and diagnosis for most working situations, including those that present a moderate degree of complexity. They recreate issues. They may install and uninstall desktop and server based applications. Sr. Support Analysts recognize the customer-base impact and severity of an issue (e.g., isolated vs. global issue). They use independent judgment for problem escalation on more complex issues or situations. Sr. Support Analysts interpret application logs and/or traces for multiple products and/or architecture components. They uses third-party software and operating system logs and/or traces to assist in the identification of problems. Sr. Support Analysts coach less experienced analysts in basic procedures.

 

Minimal requirements:  High school diploma or equivalent; 3 years related work experience; applicable technical certifications and/or training may be required (e.g., internal tools certifications, database certifications, network certifications, operations certifications, etc.).

 

Optimal requirements:  Post-secondary education in Computer Science, MIS, or related field; 5 years related experience coupled with internal product and/or industry knowledge.

If you are interested in this opportunity, please apply on line at http://www.dstsystems.com/careers/